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Return Policy
We guarantee 100% satisfaction.
When you do business with Sierra Trading Post, you're getting the best guarantee out there. If you are not happy with your purchase for any reason, please return it to us for a full refund or exchange. This guarantee never expires! If you feel we have made a mistake in filling your order, we will gladly refund your shipping charges as well.
How do I make a return or exchange to Sierra Trading Post if I'm outside the U.S.?
COD packages will not be accepted
Exchanges:
Quantities can be very limited. To best insure you get the item you want we recommend you order the item you want for an exchange now instead of waiting for your return to be processed. There is a good chance the item you want may be sold-out by that time. You can place an exchange order by calling us at 00-01-307-775-8000 or by ordering over the web. Tell the operator it is an exchange and we will not charge you shipping for the item. If you are making and internet exchange, add a note to the comment field on the last page of check-out and we will make the necessary shipping adjustments. If you prefer to wait until your return is processed, we will make every effort to get you the exchange item if still available.
Exchanges cannot be accepted for Amazon, Bill Me Later, PayPal, or Google Checkout orders. We can only give you a refund for your return if you order using one of these three payment options. We recommend you place a new order for the item you want. We apologize for any inconvenience.
To return an item:
There is no need to call for a Return Authorization (RA) number.
Please clean any garments and repack items in sturdy packaging. Include packing slip you have received with shipment. If you have misplaced the packing slip, include a note with your full billing address, so that we can look up the purchase in our computer. We will make every effort to speed your exchange or refund.
We also ask you indicate the reason for the return, as this helps our buyers know of any recurring problems a customer may be experiencing with a particular product.
The original shipping will be reimbursed if
-Package is refused
-Defective item was shipped
-Item was shipped in error
-Some other STP error
Return shipping will be reimbursed if
-Defective item was shipped
-Item was shipped in error
-Some other STP error
For additional questions about returning an item please call our customer service at
00-01-307-775-8000, or drop us an email.
Customer Service Hours:
Mon-Fri 5am-10pm MST / 12pm-2am GMT
Saturday 7am-4pm MST / 2pm-11pm GMT
When you do business with Sierra Trading Post, you're getting the best guarantee out there. If you are not happy with your purchase for any reason, please return it to us for a full refund or exchange. This guarantee never expires! If you feel we have made a mistake in filling your order, we will gladly refund your shipping charges as well.
How do I make a return or exchange to Sierra Trading Post if I'm outside the U.S.?
Simply use the shipping method of your choice, and mail it back to us with a copy of your invoice.
** Please include a copy of your invoice, if available. Otherwise, please provide your full name, full address, and customer number (if possible).
Send to:
Sierra Trading Post
Attn: Returns
5025 Campstool Road
Cheyenne, WY 82007 USA
** Please include a copy of your invoice, if available. Otherwise, please provide your full name, full address, and customer number (if possible).
Send to:
Sierra Trading Post
Attn: Returns
5025 Campstool Road
Cheyenne, WY 82007 USA
COD packages will not be accepted
Exchanges:
Quantities can be very limited. To best insure you get the item you want we recommend you order the item you want for an exchange now instead of waiting for your return to be processed. There is a good chance the item you want may be sold-out by that time. You can place an exchange order by calling us at 00-01-307-775-8000 or by ordering over the web. Tell the operator it is an exchange and we will not charge you shipping for the item. If you are making and internet exchange, add a note to the comment field on the last page of check-out and we will make the necessary shipping adjustments. If you prefer to wait until your return is processed, we will make every effort to get you the exchange item if still available.
Exchanges cannot be accepted for Amazon, Bill Me Later, PayPal, or Google Checkout orders. We can only give you a refund for your return if you order using one of these three payment options. We recommend you place a new order for the item you want. We apologize for any inconvenience.
To return an item:
There is no need to call for a Return Authorization (RA) number.
Please clean any garments and repack items in sturdy packaging. Include packing slip you have received with shipment. If you have misplaced the packing slip, include a note with your full billing address, so that we can look up the purchase in our computer. We will make every effort to speed your exchange or refund.
We also ask you indicate the reason for the return, as this helps our buyers know of any recurring problems a customer may be experiencing with a particular product.
The original shipping will be reimbursed if
-Package is refused
-Defective item was shipped
-Item was shipped in error
-Some other STP error
Return shipping will be reimbursed if
-Defective item was shipped
-Item was shipped in error
-Some other STP error
For additional questions about returning an item please call our customer service at
00-01-307-775-8000, or drop us an email.
Customer Service Hours:
Mon-Fri 5am-10pm MST / 12pm-2am GMT
Saturday 7am-4pm MST / 2pm-11pm GMT